Terms and Conditions
By placing an order on this site you are agreeing to these terms and conditions. Please read them carefully. Under English law, we may not enter into a contract with any person under 18 years of age. By placing an order you declare that you are at least 18 years old.
Your Statutory Rights
The contents of our terms and conditions detailed below do not affect your statutory rights in any way.
We reserve the right to change any of the contents of any part of this site, including these terms and conditions, at any time and without notice.
We despatch to most parts of the Western Cape, there is no “guaranteed next day” delivery service; please call us on 021 690 1400 to confirm delivery to an area not specified on our website.
We make every effort to ensure that the prices in our website are correct. Our prices will vary according to weather, seasonality, and supply. You are advised to check the prices of our fish on this website before placing an order.
Once your fish order has been placed and confirmed, we will debit your credit/charge card on the same day we dispatch the order. Should we not be able to collect payment for reasons outside of our control, we will not dispatch your order. Should this happen we will make every effort to contact you and advise you, however, we accept no liability for any loss incurred due to the delay in dispatching your order.
All orders placed before 3 pm will be delivered on the nominated delivery day.
Orders to and above the value of R550 are delivered free of charge.
Orders under the value of R550 will be billed a delivery fee of R50.00
Express same day deliveries are charged at R100.00 per delivery.
Accuracy of delivery details
We want to ensure that you are happy with our delivery service and request that we are given the full and correct address for all deliveries, including but not limited to the postcode. If our carriers are unable to deliver any order due to any error in the address, we will unfortunately have to charge a delivery fee. Should you ask for your order to be left in a specific place (for example a garden shed or in your porch) and the carrier cannot obtain a signature to confirm the delivery of your order, it will be left at your own risk, we accept no liability for its loss or damage.
We aim to supply fish and products of the highest standard; if you are not happy with the quality of our fish and products, we will refund your money by the same method as payment was received. Whilst we make every effort to remove all bones from filleted fish, please check thoroughly that there are no bones or foreign bodies left within any fillets as no liability will be accepted by the company for any injury or loss as a result of these items.
Return of Non-perishable Items
If you wish to return a non-perishable item for any reason other than it not being of merchantable quality, you may do so at your own expense. We will refund the cost of the item less a handling charge of 10 per cent, as long as the item is returned to us in the same condition as when we sent it to you.
Cancellation of orders
You may cancel your order at any time up to the 10am on the day of dispatch. Any fish that has been sourced specially for you (by prior agreement) will be charged for in full. If we are subsequently able to sell all or part of those items sourced especially we undertake to credit you in full for the value of those items.
We will not pass on any details about you to any person not directly employed by us unless required to do so by law.
You may call us on 021 690 1400 from Monday to Friday 08:30 to 17:00 or alternatively, you may email us at firstname.lastname@example.org
We sincerely hope that you never have cause to complain about our service or products. Please telephone us on 021 690 1400 and we will do our best to resolve any issues that you may have. We operate a “no quibble” refund policy where our goods or services are found to be at fault.